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Artsa's Cancellation and Refund Policy for Apostille Agent Services:Services are provided at an agreed upon fee and agreed upon location, prior to booking over the Internet and Phone. Services are confirmed upon receipt of a retainer fee of $30 + any Rush fee, if selected.At Artsa, your time is respected and valued. There is a commitment to delivering efficient and reliable online and in-person services. To ensure seamless operations and accommodate all clientele, the following cancellation and refund policy is implemented.A $30 consultation/retainer is required to secure your Apostille/Authentication estimate of fees. This retainer will be applied toward the total cost of your service. Once payment is made your consultation will be underway. Cancellations: Cancellation Notification Artsa’s Apostille Agent will generally get right to work on compiling your estimate within minutes of submitting your survey and payment of your consultation fee. If you decide within 30 minutes of your survey submission not to use our services, Artsa allows for a full refund of the retainer. Any progress made will not be shared. You can contact the ARTSA by phone or text message at 731-845-4477, or via email sent to art@artsanotary.com.Refunds Refund EligibilityRefundable Circumstances 1. Cancellation: If you cancel your apostille consult within at least 30 minutes (no exceptions) from survey-submission, the consultation fee will be eligible for a refund. 2. Service Unavailability: If Artsa’s Apostille Agent is unable to fulfill agent-services, due to unforeseen circumstances or an issue at Artsa’s end, a full refund, excluding the paid consultation fee, together with any fees already paid to third parties and agencies, will be issued.Refund Request To request a refund, please email artsanotary@outlook.com within 3 days of the original payment. Refunds will be processed via the original payment method, though processing times may vary depending upon our mutual financial institutions. Please allow sufficient time for the refund to be reflected in your payment account.